Your personal information matters. This page explains what 7gane collects from Filipino players, how we use it, who we may share it with, how long we keep it, and what rights you have over your own data.
This policy is part of your agreement with 7gane. By registering an account, making a deposit, claiming a promotion, or using any feature on 7gane, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your information is handled, contact the 7gane support team through the official channel.
This document should be read alongside the 7gane Terms and Conditions and the Responsible Gaming page. Where a specific product or service has its own data requirement, that requirement also forms part of the overall privacy arrangement.
Core privacy principles
Before diving into the detailed sections, here are the six principles that guide every data decision 7gane makes for Filipino players.
7gane collects personal information only for a clearly defined reason — account management, payment processing, verification, security, responsible gaming, or improving the platform. Data is not used beyond those stated purposes without a valid basis.
We ask only for what is genuinely needed. If a task can be completed without requiring additional information, 7gane does not collect the extra data. This reduces exposure and keeps account management straightforward.
Player data is protected through technical and organisational measures including access controls, encrypted storage of sensitive credentials, and monitoring procedures. No system is impenetrable, but 7gane works to minimise risk consistently.
You can request access to your stored data, ask for corrections, raise a deletion request under applicable rules, and manage marketing preferences. 7gane makes these rights practical, not theoretical.
Data is not kept longer than needed. Retention periods are linked to the purpose — active account management, compliance obligations, dispute resolution, or audit requirements — not open-ended indefinite storage.
7gane does not sell personal information to third-party marketers, data brokers, or unrelated commercial entities. Sharing only happens when necessary for service delivery or required by an applicable obligation.
7gane operates as an online gaming and sports entertainment platform primarily serving players in the Philippines. The platform provides slots, jackpot games, roulette, fishing arcade games, sports betting including basketball, a VIP loyalty programme, and related services.
For privacy-related questions, account data requests, or concerns about how 7gane handles your information, you can contact the support team through the official support email: support@7gane.best. Please provide your registered account username, the nature of your request, and enough detail for the team to locate the relevant records. Do not include your account password, wallet PIN, OTP, or full card security code in any message.
This policy applies to data collected through the 7gane website, account portal, cashier functions, game interfaces, support communications, and any other platform feature that involves processing personal information.
7gane collects personal information in several ways. The type and quantity depends on what you do on the platform. Broadly, the categories include:
7gane does not intentionally collect sensitive health data, political views, or religious information as part of normal account use. If any such information appears incidentally in a support message, it is handled with care and not used beyond the immediate context.
Personal information collected by 7gane is used for specific, connected purposes. The main uses are:
Where 7gane uses data for platform improvement, this is based on aggregate or anonymised information and does not involve reviewing individual player activity for unrelated commercial purposes.
7gane supports payment through GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards. Each transaction involves sharing the minimum necessary information with the chosen payment provider to complete the transfer.
Payment providers have their own privacy policies and security standards. 7gane selects providers with documented security practices, but the portion of your transaction handled by a third-party provider is subject to that provider's terms as well as these overall practices.
Account names in 7gane must match the payment method holder's name. Mismatched payment details can trigger a verification review. During that review, the relevant account activity and transaction information may be held temporarily while the check is carried out. This is a protective measure, not a punitive one.
7gane does not sell, rent, or trade personal information to unrelated third parties for their own commercial use. Sharing occurs in specific and limited circumstances:
Any service provider who receives 7gane player data is expected to protect that data in a manner consistent with this Privacy Policy and their own documented security practices.
7gane uses cookies and similar technologies to keep you logged in during a session, remember account preferences, detect unusual login behaviour, and understand aggregate usage patterns such as which pages are visited most and how the platform performs on different devices.
Essential cookies are necessary for the platform to work correctly. Without them, login sessions cannot be maintained, cashier functions may not work, and security checks cannot be completed. These cannot be disabled without significantly affecting your ability to use 7gane.
Preference cookies store settings like your chosen language or display option. Performance cookies help the 7gane team understand aggregate technical behaviour. You can manage non-essential cookies through your browser settings. Clearing cookies will log you out and reset stored preferences.
7gane does not use tracking cookies to build advertising profiles for sale to third-party marketing platforms. The data gathered through on-site technologies is used solely for platform operation and improvement.
Retention periods depend on the type of data and the purpose for which it was collected. General guidance:
After a retention period ends, data is deleted or anonymised so that it can no longer be connected to an individual player.
7gane applies technical and organisational controls to protect the personal information stored in its systems. Measures include access controls that limit who within the organisation can view player records, encrypted storage for sensitive credentials, session security for logged-in accounts, monitoring for unusual access patterns, and procedures for reviewing potential incidents.
No online system is completely immune to risk. Players also have a part to play in account security. Use a strong, unique password for your 7gane account. Never share your OTP, wallet PIN, or account password with another person. Contact support immediately if you suspect your account has been accessed without your knowledge.
7gane will never ask you to provide a complete card number, mobile wallet PIN, or account password through an email, chat message, or support call. If you receive such a request, treat it as suspicious and do not comply.
If you have opted in to marketing messages, 7gane may send promotional information about new games, bonuses, sports betting offers, VIP programme updates, and seasonal campaigns through email or SMS. These are based on your account preferences and general activity categories, not a detailed individual profile sold to external advertisers.
You can opt out of marketing messages at any time through your account preferences or by contacting support. Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts, and responsible gaming notifications. Those will continue to be sent as part of normal account operation.
7gane does not send marketing messages to players who have an active self-exclusion on their account.
7gane is intended exclusively for adults aged 18 and above. The platform does not knowingly collect or process personal information from minors. Registration requires a confirmed date of birth, and identity verification may be requested to confirm age.
If 7gane becomes aware that an account was created by or on behalf of a minor, the account will be reviewed and closed in accordance with the Terms and Conditions. If a parent or guardian believes a minor has accessed 7gane, they should contact the support team promptly so the matter can be investigated.
7gane may update this Privacy Policy to reflect changes to the platform, payment systems, applicable requirements, or security practices. The current version is always published on this page. The date at the top of the page indicates when the policy was last reviewed.
Where a change is material, 7gane will take reasonable steps to make players aware — such as displaying a notice on the platform or sending an account notification. Continued use of 7gane after a policy update means you accept the revised version. If you disagree with a change, you should stop using the platform and contact support to request account closure.
Data at a glance
This table gives a practical view of the main categories of information 7gane holds, why it is collected, and the general retention approach. It complements the detailed policy sections above.
| Data category | Main purpose | Shared with | Retention approach |
|---|---|---|---|
| Registration details | Account creation and identity confirmation | Verification services (where needed) | Duration of account plus closure review period |
| Verification documents | Age and identity verification | Document verification provider (where used) | Until verification complete, or longer if required |
| Payment information | Processing deposits and withdrawals in PHP | GCash, Maya, banks, card processors | Financial record period |
| Account activity logs | Game settlement, dispute resolution, security | Game providers (session identifiers) | Active account period plus audit window |
| Device and IP data | Security monitoring, fraud detection | Security services (anonymised patterns) | Short-term rolling security logs |
| Support messages | Issue resolution and complaint handling | Internal support staff only | Resolution plus reasonable follow-up period |
| Responsible gaming settings | Applying limits, exclusions, and reminders | Not shared externally | Duration of restriction plus account period |
What you can do with your data
These are practical entitlements you can exercise at any time by contacting 7gane support. Each request will be reviewed and responded to within a reasonable timeframe.
Request a copy of the personal information 7gane holds on your account. This includes registration details, transaction history, and verification records. Allow reasonable processing time after submitting the request.
If your stored information is wrong or outdated, you can request a correction. Provide the accurate version and, where possible, supporting evidence so the update can be confirmed quickly.
You can ask 7gane to delete personal data that is no longer needed. Deletion may not be possible for information that must be retained to meet a compliance obligation, resolve a dispute, or complete an active transaction.
Where 7gane relies on a balance of interests to use your data, you can raise an objection. The team will review the specific situation and respond with the outcome of the assessment.
Withdraw marketing consent at any time through your account preferences. Essential communications — transaction confirmations, security alerts, and responsible gaming notices — are separate from marketing and will continue.
If you believe 7gane has handled your personal information incorrectly, contact the support team with full details. You can also seek guidance from a relevant data protection authority if a satisfactory resolution is not reached.
7gane keeps personal information for specific, legitimate purposes, never sells it to advertisers, and gives you real control over your own data. Create an account today and enjoy Filipino-friendly gaming the right way.